Standards of Business
Samples
Standard Sample Policy for Special Markets Sample requests must be in writing. You can submit requests via our online form by faxing orders to 440-632-1581, attn Special Markets Customer Service. If by fax, please include item number, description, quantity and your purchase cost.
Sample cost is the Net Brand or Blank distributor cost.
Terms
Credit Card and freight account with order and all special shipping instructions.
Lead Time – 3-6 Business days. Order approval – This is the point where an order has been credit approved / engineering approved and all artwork has been fully approved. Lead time is calculated at the point in which an order is fully approved.
| Standard Lead Time Table (based on established customer) New customer allow + 3-5 days |
3-6 Business Days |
7-14 Business Days |
4-6 Weeks |
5-8 Weeks |
9 Weeks or More |
| Stock product not customized | X | ||||
| Duncan Yo-Yo's Basic Imperial/Butterfly/ProYo |
X | ||||
| Stock products with confirmed on hand quantites of 1,000 pcs or less + custom imprint - pad print |
X | ||||
| Manufactured in the USA - small boxes/cases injection molded - customization of color and hot stamp print |
X | ||||
| Manufactured in the USA - large boxes/cases - customization of color and hot stamp print |
X | ||||
| Manufactured in the USA - requires specialized foam inserts, engraving plates, heat transfers or in-mold labels. Determined with project specs. |
X | ||||
| Manufactured outside North America Determined by project |
X |
Freight Term
Collect - Shipping location
Terms
Custom orders - 20% down with non-cancelable order / net 30 days pending approval
Stock product orders - Net 30 days pending credit approval Cancellation Policy:
Custom orders are non-cancelable
Standard stock product orders are subject to a cancellation $50.00 fee
Artwork
File formats: TIFF, EPS or JPEG
Programs: Freehand, Illustrator, Photoshop
Quality: 300 dpi @ 100% size
Communications
We are thermoplastic molders and will gladly help you provide the best overall solution for your application dependent upon what is important to you.
Technology
This website is a dynamic site and we are working on many phase upgrades over the coming year
